Shipping Information
Shipping policy
All orders are processed within 1 to 3 business days (excluding custom orders) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the total weight and your location.
International Shipping
We offer international shipping to any country where USPS is currently sending packages. For an up-to-date list of exclusions please visit the USPS service disruptions page.
Shipping charges for your order will be calculated and displayed at checkout based on the total weight and your location.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Flat Out Graphics is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@flatoutgfx.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 90 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@flatoutgfx.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will work with you to make it right, including sending replacements or exchanging items if need be.
To view the full return and exchange policy, please click here.
If you have any further questions, please don't hesitate to contact us at info@flatoutgfx.com.